FAQs

1. How long does delivery take?
Orders are usually delivered within 3 to 7 working days across Pakistan. Delivery time may vary slightly depending on your city or any courier delays.

2. How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email. You can use this tracking number on the courier’s website to check the status of your parcel.

3. Do you offer cash on delivery?
Yes, Esme offers cash on delivery across most areas in Pakistan. You can also choose online payment methods if available at checkout.

4. What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order details and clear pictures. We will arrange a replacement or refund after verification.

5. Can I return or exchange a product?
Returns and exchanges are only accepted for damaged, defective, or incorrect products. Due to hygiene reasons, used or opened skincare products cannot be returned.

6. Are Esme products safe for all skin types?
Yes, Esme products are formulated to be gentle and suitable for most skin types. However, if you have sensitive skin or allergies, we recommend doing a patch test before full use.

7. How should I use Esme skincare products?
Each product comes with usage instructions on the packaging. For best results, follow the recommended routine consistently and use sunscreen during the day when needed.

8. Do your products contain harmful chemicals?
No, Esme focuses on safe and effective formulations. We avoid harsh ingredients and focus on skin friendly components that support healthy skin.

9. Can I cancel my order?
Orders can only be cancelled within a short time after placement, before they are processed or shipped. Once shipped, cancellation is not possible.

10. How can I contact Esme support?
You can contact our support team through email, WhatsApp, or social media pages. We aim to respond as quickly as possible to all customer queries.